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Your initial purchase of Visual Practice includes a one year subscription to our Software Support Service! Your total Software Support Service renewal fee is calculated by multiplying number of module licenses held times the module subscription fees, plus the addition of any flat rate subscriptions. You should also add the number of persons accessing telephone support multiplied by the telephone support subscription fee. There is a discounting mechanism that reduces your per module subscription fee based on your ownership of a certain numbers of licenses. There is a table at the end of this page that outlines the quantity discount breaks. Contracts are a minimum of $700 per year for Starter Kits and are calculated by module annually above that. You don't need to do the math if you don't want to! We realize all this may seem complicated, but based on feedback from customers over the years, it is the probably the fairest way to charge for support. This method of calculating licensing and support maintains fairness by allowing the customer to pay licenses and subscriptions only for those modules they own. This method also enables medical groups, clinics, or other multi-provider organizations a mechanism for distributing the cost of support fees fairly across their provider members in an equitable manner.
Subscriptions are billed annually one month prior to your purchase anniversary. Payment is due in thirty days unless other arrangements are made. After 30 days if no payment is remitted, a customer is considered off support. There is a $100 late fee should a customer wish to come back on the support program that year. Any previous support fees billed will also be due at that time. As of the posting of this information, we are still fine tuning our license and subscription policies. Pricing may change without notice.
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